# 争议

提起新争议或争议状态发生变化时，艾克索拉会向Webhook URL发送一个包含dispute类型的Webhook。要接收该Webhook，请联系您的客户成功经理或发送电子邮件至csm@xsolla.com。

Endpoint: POST dispute
Version: 1.0

## Request fields (application/json):

  - `action` (string, required)
    操作类型。
    Enum: "adding", "updating"

  - `dispute` (object, required)
    包含争议信息的对象。

  - `dispute.incoming_date` (string, required)
    符合[RFC 3339](https://datatracker.ietf.org/doc/html/rfc3339)标准的争议提出日期。

  - `dispute.reason` (string, required)
    提出争议的原因。关于原因组的描述，请参考[文档](/zh/solutions/payments/anti-fraud/chargeback/#payments_chargeback_reasons)。
    Enum: "non_receipt", "not_as_described", "duplicate_processing", "paid_by_other_means", "incorrect_amount", "credit_not_processed", "general", "fraud", "cancelled_recurring", "cancelled_merchandise", "late_presentment", "no_authorization", "problem_with_remittance", "other"

  - `dispute.status` (string, required)
    争议状态。
    Enum: "new", "accepted", "no_actions_required", "won", "lost"

  - `dispute.type` (string, required)
    争议类型。
    Enum: "1st_time_chargeback", "2nd_time_chargeback", "arbitration", "retrieval", "representment", "chargeback_reversal", "representment_reversal", "reimbursement", "dispute", "chargeback", "claim", "reimbursement_reversal", "inquiry", "other"

  - `notification_type` (string, required)
    通知类型。

  - `settings` (object, required)
    包含自定义项目设置信息的对象。

  - `settings.merchant_id` (integer, required)
    商户ID。

  - `settings.project_id` (integer, required)
    项目编号。您可以在您的[发布商帐户](https://publisher.xsolla.com/)项目名称旁边。

  - `transaction` (object, required)
    包含交易信息的对象。

  - `transaction.country_code` (string, required)
    用户所在国家/地区。使用[ISO 3166-1 alpha-2 标准](https://en.wikipedia.org/wiki/ISO_3166-1_alpha-2)规定的2字母组合表示国家/地区。

  - `transaction.date_create` (string, required)
    支付日期。

  - `transaction.external_id` (string)
    交易外部ID。详细信息请参阅[常见问答](/zh/doc/pay-station/references/faq/#faq_payments_q_new_transaction_external_id)。

  - `transaction.id` (integer, required)
    交易ID。

  - `transaction.payment_method` (string, required)
    支付方式。
    Enum: "credit_debit_card", "paypal"

  - `transaction.total` (object, required)
    包含交易金额信息的对象。

  - `transaction.total.amount` (number, required)
    付款金额。

  - `transaction.total.currency` (string, required)
    货币。符合[ISO 4217](https://en.wikipedia.org/wiki/ISO_4217)的三字母货币代码。

  - `user` (object, required)
    包含用户信息的对象。

  - `user.email` (string)
    用户电子邮件。

  - `user.id` (string, required)
    用户ID。

## Response 400 fields (application/json):

  - `error` (object)

  - `error.code` (string)

  - `error.message` (string)


## Response 204 fields

## Response 500 fields